Kshopina+ Egypt ("we" and "us") is the operator of (https://www.kshopinaegypt.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund(Editing for the Products).
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order or any predictable reasons. Payment for shipping will be collected with the purchase.
Price of the Products
Each price of the products includes the “International Shipping Fee” From Korea to your country and also the different tax or commissions that happened due to the “International Distribution”
**Please be aware that all online and offline orders will be subject to a 14% VAT that is determined on the checkout page in accordance with applicable local government regulations.
1. Return Due To Change Of Mind
Kshopina is not accepting any return due to “Change of Mind”, and customers can cancel the order or edit the order within 3 days of the order only.
About the details of Damages 👉 Returns, please check our Refund Policy for the details
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through WhatsApp/Call.
Kshopina will refund the value of the goods returned but will NOT refund the value of any shipping paid. (in form of Gift Card)
Any Refund Process would take around 2~3 weeks, and any additional delays that happened by the international transaction company, we are not responsible for regarding any delays by the transaction company or customer’s credit card company’s issue.
2. Warranty Returns (For Damaged or Missing Items)
Kshopina will happily honor any valid warranty claims for Damaged and Missing Items or wrong items, provided a claim is submitted within 3 days of receipt of items by using Kshopina Bot with “the video clips of the unboxing of the packaged including the flyers and all required customer’s information
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Kshopina Egypt to process your warranty claim within 3 days.
Once warranty claim is confirmed, you will receive the choice of:
(A) a refund in store credit(by Gift Card or Affordable Digital Coupons)
(B) a replacement item sent to you (if stock is available in your country)
It typically takes 5 days (excluding any special holidays or weekends in Egypt).
If there is a delay related to the customs inspection, Kshopina Egypt is not liable for any delays.
The delivery issues that caused by wrong information of the customer(such as address or phone numbers), or the customer was not available in the region, Kshopina Egypt team is not responsible for any delays or wrong delivery cases regarding upper those.
But Kshopina Egypt will try their best for making the fastest step for any delays during the deliveries including the local, and international.
*The Written Delivery Times on the Delivery Section ex) Express 3~5 days. The days are approximate dates and counted days after the order confirmation and not counting any not working days(National Holidays), but cannot be secured or managed if there’s any logistic issue including any customs inspection or natural disasters.
Orders are usually dispatched within 3 business days of placing the order
The store is open from Sunday through Thursday from 9 a.m. to 5 p.m., excluding national holidays when it is closed. In certain situations, we take action to prevent unnecessary shipment delays.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If the delivery delays due to the Customs Inspection or wrong information of the customer or National Holidays, Kshopina Egypt is officially not responsible, but will help the customer out as much as possible.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by Kshopina after the dispatching date.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We are not responsible for Outer Package Damage including the product cover/outerbox.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please contact us through the https://kshopinaexpress.com/need_help